Just Lost All Futures Data?

[daedalus 10]

I have a forex only account with OEC and have had access to all futures data without any problems.

 

Today I seem to have none whatsoever. Its present in OEC Trader 3.5 Demo, but not in my real account which leads me to believe that the data is there, but maybe they have implemented some kind of new account filtering?

 

If so i'm fubared. Anyone having issues or know anything?

[daedalus 10]

OEC is now telling me that Forex customers have always gotten only forex data and that I need a futures account to see futures data and this has always been the case...

 

which is odd because customer service explicitly told me I got all data with any level of account before I signed up (the only reason I did sign up)... and i've been trading live off of their futures data on my forex only account for the past 3 months.

 

Anyone else getting screwed by OEC out there?

[trader273 10]

Anyone else getting screwed by OEC out there?

 

They we're giving you free data and now they arent. not sure hows thats screwing you. Kind of sounds like you just wanted the data for free without trading futures through them. Why would they do that?

 

If you want futures data, open a futures account. Or pay the $25 or whatever it is a month for all the data you want. Still cheaper then everyone else. Dont know why you think you are getting screwed.

[daedalus 10]

Yea I get that I was "getting free data" but from my standpoint being told time and time again all data was free no matter what account you had (and then having this be my reality for the past 3 months) now feels like i'm being screwed (even if in reality i'm apparently just really really lucky for the past 3 months).

 

They said they changed no billing or procedural stuff over the past week so they are befuddled at how I got the data to begin with.

 

I guess I was just curious to see if anyone else was in the same boat?

[brownsfan019 17]

Sounds like you might have been lucky and found a loophole, which has now been closed.

 

You at least got options though - open a small account or pay the $25/mo.

[Dinerotrader 10]

I have a forex only account with OEC and have had access to all futures data without any problems.

 

Today I seem to have none whatsoever. Its present in OEC Trader 3.5 Demo, but not in my real account which leads me to believe that the data is there, but maybe they have implemented some kind of new account filtering?

 

If so i'm fubared. Anyone having issues or know anything?

 

I was on the phone with Derek (tech support) trying to figure out why I wasn't getting any futures data this morning for 45 minutes. They did an update over the weekend and he still isn't sure what the problem is. He got me set up on the older DEMO version to trade from in the mean while and gave me some free DEMO months for the inconvenience. I'll let you know what I hear when he gets back to me.

[daedalus 10]

Glad to know I wasn't the only one who "fell through the cracks".

 

Can't wait to hear what you find out. Worst case i'll pay for the demo feed, but free is always nicer isn't it?

[DugDug 10]

Ahhh... the classic mental game we play with ourselves when we believe that something that we currently have is worth far more than when we did not have it.

 

I am awaiting my OEC funding for a new account it will be interesting to see how I like the upgrade after using the Demo last month. Futures only - scrapping my overly in comparison expensive and unnecessary e-signal feed.

[trader273 10]

I dont understand this thread. You opened a forex account, so you got forex data. If you open a futures account you get futures data. If you open an equity account you get equity data. This doesnt seem so hard to follow.

 

Bottom line is if you want futures data, open a futures account. All these "problems" are solved.

[daedalus 10]

i opened a forex account being told I got forex and futures data and I did. Now that has been changed by OEC (and apparetnly i'm not the only one this is affecting).

 

If i was told that forex got forex data and futures accounts got futures data, etc... then i'd understand, I never would've opened the account and as you stated, there would be no point to this thread.

 

However, that is not and was not the case.

[Dinerotrader 10]

i opened a forex account being told I got forex and futures data and I did. Now that has been changed by OEC (and apparetnly i'm not the only one this is affecting).

 

If i was told that forex got forex data and futures accounts got futures data, etc... then i'd understand, I never would've opened the account and as you stated, there would be no point to this thread.

 

However, that is not and was not the case.

 

I used to subscribe to both forex and futures on OEC but closed my forex account many months back. I think they are just working through some bugs with the weekend update they performed. You'll probably get futures data as usual once they fix this.

[daedalus 10]

Dinero - did you ever find out anything more or have your data reinstated?

[Dinerotrader 10]

Dinero - did you ever find out anything more or have your data reinstated?

 

On monday morning when that happened the tech guy at OEC found some sort of problem that was fixed by the next day. He gave me a couple months free DEMO time for the inconvenience. My problem might have been different than yours. Not sure. I wasn't getting any futures data at all. By the next morning I was getting everything as usual.