[TLA-2009]

I was previously using Sierra Charts with the Transact DataFeed. I noticed problems with missing data in the charts and realized that the Transact datafeed is unreliable. Since then, I have switched to Ninja Zen Fire. I am unable to figure out how to set pivot point parameters with Zen Fire. Has anyone had the same problem? Any suggestions?

[jackj]

Have you seen this thread:
Pivot Points and Floor Pivots - NinjaTrader Support Forum

[Infinity_Tom]

Originally Posted by TLA-2009 »

I was previously using Sierra Charts with the Transact DataFeed. I noticed problems with missing data in the charts and realized that the Transact datafeed is unreliable. Since then, I have switched to Ninja Zen Fire. I am unable to figure out how to set pivot point parameters with Zen Fire. Has anyone had the same problem? Any suggestions?

TLA,

The Infinity AT trading platform & associated TransAct data provide real-time unfiltered tick data. Our data is also completely free for live customers - no matter how many exchanges you connect to. Believe me when I tell you there are only a select few that offer data this good. Most offer bundled, filtered data, and most are not direct connect. Again if you were having problems with your data the best course of action would be to ask for help. Give me a call or PM me and I will try to help you.

Best regards,

Tom

[jackj]

Maybe now, Tom, but Infinity had many problems with their data, that calling someone wouldn't have helped with. See the Sierra Charts boards re: that. Actually, as of this month SC is having to patch people's data due to missing TA data. And fwiw, when I signed up I was only given access to certain symbols, though you're a business, and I imagine it costs you if I access more. Also, one can't get market internals, nor, I believe, a continuous contract. All things that you could work on it improve your service, imo.

[TraderJean]

Originally Posted by jackj »

Maybe now, Tom, but Infinity had many problems with their data, that calling someone wouldn't have helped with. See the Sierra Charts boards re: that. Actually, as of this month SC is having to patch people's data due to missing TA data. And fwiw, when I signed up I was only given access to certain symbols, though you're a business, and I imagine it costs you if I access more. Also, one can't get market internals, nor, I believe, a continuous contract. All things that you could work on it improve your service, imo.

Jack,

Let me throw in my two cents worth. I have been trading live with Infinity for over 2 years. Before that I was with IB & tradestation. The AT data feed is a REAL TIME data feed and the best in the business for my money. It is not a historic feed, it is not a charting service. I actually get my realtime data from Infinity and use DTN for historic backfill - whole thing costs me all of $25 per month. It makes me happy.

See, I like AT because I trade live. I've used Ninja, TT, ONYX, RAN Order, X Trader, and AT is a better EXECUTION platform than any of them IMO. I trade live with AT & chart with MarketDelta. There is limited backfill with AT and I'll grant you that, but I didn't sign up with Infinity to sit at a computer screen all day and look at historic charts.



People that only chart and demo don't consider the execution side of the equation. Because i trade I want a platform that sends my stops and limits directly to the exchange. I want a platform that rarely goes down. And I want to be able to contact my broker if I need to, and have him pick up the phone. That's what I get with Infinity.



Jean

[thalestrader]

Originally Posted by TraderJean »

I have been trading live with Infinity for over 2 years. Before that I was with IB & tradestation. The AT data feed is a REAL TIME data feed and the best in the business for my money ...
See, I like AT because I trade live. I've used Ninja, TT, ONYX, RAN Order, X Trader, and AT is a better EXECUTION platform than any of them IMO ...
People that only chart and demo don't consider the execution side of the equation. Because i trade I want a platform that sends my stops and limits directly to the exchange. I want a platform that rarely goes down. And I want to be able to contact my broker if I need to, and have him pick up the phone. That's what I get with Infinity.

I agree. While the bulk of my trading day trading stocks, I do trade futures for my own account, and for a long time I had traded only futures. My personal futures trading account has been with Infinity for some time now. Infinity has hands down been the best all around futures broker, and Infinity's AT platform is hands down the best I have used, and I too have tried those mentioned by Jean.

My broker is Josh Harris, and his partner is Patrick Zielbauer. These guys always answer the phone, and it is very common for Josh to respond to my emails within minutes, even if I send an inquiry on a Sunday!

I wouldn't trade futures anywhere else.

I very seldom recommend any vendor of any sort of service. But infinity is the only broker that has ever earned my loyalty.

Best Wishes,

Thales

[TLA-2009]

TraderJean

Are you an employee of Infinity?

[jackj]

Thanks for the feedback. And I too like the trading platform, and the pricing. Neither I, nor the OP, nor Tom from Infinity, were talking about that, nor about historic backfill, Jean. And no, TA is not a charting service, but their data feeds it. And then you say that you get your data from Infinity?! No, you get it from TransAct, which is the point of the OP; they're data.
In just the past few weeks there have been complaints of missing data - Intraday, live, futures data. Zenfire and DTN are also unfiltered, and every bit as fast, but also, to my knowledge, without problems such as below. Most of what Jean and Thalestrader raved about was the trading platform, cost & cust. service. That isn't what the OP nor I were talking about. Some examples of people experiencing the same thing as the OP, just from the Sierra Chart board:

Gap - Sierra Chart - "The data gap between 15:52 - 16:04. I´m TransAct user. What happened?" and he includes a chart. "The data has now been restored. Apparently this was a TransAct issue. Please delete and refresh again."

missing data - Sierra Chart - "around 10am es data stopped. it's back up now but data is missing. i try delete/refresh but still doesn't fill in the data" "There is a gap with TransAct at that time. It will be patched later on today."

missing data - Sierra Chart - "I'm missing 2 bars on my minute charts. I Have done the right click ...delete and refresh data. No effect. Bars still missing. Transact data feed."

FDAX & FESX live data problem - Sierra Chart - "I am not getting live feed of FDAX and FESX on SC this morning (London Open) although I am getting those feeds on my Infinity platform. Can you check this please?" "Apparently TransAct had a problem and the data is missing. We will work on patching it..."

NOTICE: Missing Transact Symbols and Historical Data - Sierra Chart, from SC Admin themselves - "Once again for unknown reasons the Transact system is not providing access to all available symbols Sunday evening." This ended up being that TA servers were down for 6 hours.

And there were reportedly problems at rollover time, for 2 weeks. Now, I understand that nothing's foolproof, but when I read claims of perfection, and that TA is better than other non-bundled data such as zenfire, TT, DTN, I just felt it necessary to respond. TA had a lot more problems several months ago, but they upgraded their server a couple months ago, and there are apparently still problems.

I know many traders using zenfire and they swear by it, and haven't heard one complaint of it dropping bars, or going down for 6 hours.