MultiCharts cuts TransAct

[MultiCharts cuts TransAct]

Transact has officialy stopped supporting the Multi-chart application. We will be releaseing a new version of the price feed that will not be compatable with older version of Multi-chart.

 

For people who wish to know. Multi-chart owner is a very difficult person to work with who has trouble understanding simple things. One should make sure they have all sides to a story before they make choices.

[Infinity / Transact Wishlist]

Hey Bob,

 

Thanks for joining the forum! I'm sure your contributions will be greatly appreciated.

 

Best regards,

 

Tom

 

 

Thanks, I hope I can be of some help here.

[Infinity / Transact Wishlist]

Is it true that there is problem with TransAct data?

 

I remember a few people saying the volume being different from exchanges' reports.

 

 

Yes, we did have an issue with volume. We found that we were way under reporting volume.

 

However, after we placed a fix for the issue (Was a UDP buffer overrun) we have confirmation from 2 independent sources that our data is as good as IB.

 

Doing some studies we are sending about 95% of the data. We plan on improving that even more buy opening these buffers some more, however we have to do this slowly.

[Infinity / Transact Wishlist]

It is absolutely true. Every time TA rolls contracts their volume is off by a mile for atleast a week. Yesterday I had a 1 minute histogram bar showing over 50k for the ES and Mirus/Zen/NT showed a couple of thousand. This has been going on over 1 year I brought to their attention and they don't or can't do anything about it. I seem to smooth out after 2 weeks, but I have errant volume spikes again today.

 

Today as I post at 12:45 ET on ES Zen is showing 72 contracts in 1 minute and TransAct is showing over 45k in that same minute of time. They are pretty good as a broker, have good trade desk support, but their data leaves alot to be desired. Apparently MC is dropping them a supported data feed due to issues.

 

 

 

Please, do not bring the MC issue into play. We have emails where they confirm the issue we DID have with volume is fixed. The issue we had with volume was we were under reporting not over.

 

Again, we have email that shows that they were happy with the fix.

 

As to the spike in data. I do have a bug report that was submitted 2 days ago, however, I have no other bug reports from any other users let alone outstanding bug reports that are a year old.

 

The bug report from 2 days ago was identified that day, tested the next and rolled that night.

 

If we are having an issue, and if it is at rollover we would be happy to hear from you and look into this matter.

 

I suggest you call the support desk at transact, and ask for Robert Winslow.

[Infinity / Transact Wishlist]

I see people here are talking about having tools to analize your trades.

 

What I can tell you is at this moment, this project is on my project list of things to develop.

 

While I do not have a time that it will be ready be assured that we are working on it.

[Infinity / Transact Wishlist]

Hello,

 

My name is Robert Winslow. I am a developer at Transact.

 

One of the most important things people can do is to send these enhancment requests directly to support@tfutures.com

 

The request will be sent to the development team where it will be reviewed and possibly added to our development list.