[Moyyim]

I had a major problem with OEC today

Platform down....Couldn't even get through to trade desk on phone....Even their website was down !

Anyone else ?

[nojgic]

I´ve got same problem, and it happened when I was in trade..it was not possible to modify orders and nothing..are they kidding us or what?

[steve46]

Yes,

For the last half hour, I have been unable to maintain connection with the brokerage. Fortunately I have no positions on, however this is the last in a series of problems (for me).

My experience is simply that these folks are not motivated to maintain the business....my reports of difficulties get kicked to the next person who makes some lame excuse (we cannot find a problem in our logs and we have no report of problems like yours)....

I think I have given OEC plenty of opportunity to get their act together. This has been happening over a period of about 6 months.....so I will remove the account now. Too bad

Good luck everyone
Steve

[steve46]

OK so now (almost an hour later) I have established connection to the brokerage software

I am able to connect to the website however when trying to connect via phone to customer service all I get is a busy signal.

I think that about covers it..

Naturally I won't be trading through this broker again

[nojgic]

Steve46: please could you tell me if I can trust trade position window in Sierra Chart, which does not show any waiting orders in spite of I have one there during OEC´s problem...i can not called them, same problem as you have..i am very worried

[steve46]

Hello

Sorry but I did not see your post until just a short while ago.

I was able to contact OEC by phone just now...You should be able to verify your position and close any open orders....

I suggest you verify your order status ASAP

Good luck
Steve

[TeeRex]

I saw that mess today. I just use them for data. Would never put my cash at risk here. Someone in the technology ranks at this place needs their cage rattled. There has been quite a few major probs over the last several months that presumably has cost them dearly. Hope you all could get out of your positions safely. Doesn't Schwab own them now??

[brownsfan019]

Yeah that outage was not fun at all. That was a bad one for sure.

Originally Posted by TeeRex »

I saw that mess today. I just use them for data. Would never put my cash at risk here. Someone in the technology ranks at this place needs their cage rattled. There has been quite a few major probs over the last several months that presumably has cost them dearly. Hope you all could get out of your positions safely. Doesn't Schwab own them now??

What major probs over the last several months are you referring to? I have not had an issue prior to the outage this week. As a matter of fact on ET we were talking about how long it has been since an issue.

Guess this was a bad week as think or swim / TD Ameritrade was down today.

And yes, Schwab now owns Options Xpress which bought OEC.