[Tams]

FYI...


MultiCharts discontinuing support for TransAct

Quote from Andrew Kirillov:
http://www.tssupport.com/forum/viewtopic.php?t=6404

TransAct and its white-label products will no longer be supported by our company. We apologize for the possible inconveniences this decision might result in for our customers. However, we do not believe it possible to continue co-operation with TransAct. There are three major reasons that have forced us to discontinue supporting the datafeed from this company.

1. We are tired of proving to Bob Winslow that they have bugs. Every time a problem with their data has been reported to Mr. Winslow, we have been told that we do not provide sufficient insight as to the cause of those bugs. Rudeness and the “couldn’t-care-less” approach has been the norm in their attitude towards us.

2. We do not believe that TransAct’s data will be reliable any time soon. Bob Winslow has explained this by the fact that they are not in the charting business which we “must” understand.

3. Every time there is a dispute, Bob threatens to ban MultiCharts from accessing their server, thus making it impossible for our customers to work.

We contacted James Zeidel, Mr. Winslow’s superior, who expressed his full support of Bob’s actions.

Under the circumstances, we cannot afford to continue co-operation with TransAct. Please accept our sincere apologies.

[diablo272]

#2 on that list would be quite concerning if I were with TransAct, good thing I'm not!

[email]

Well that sucks for me, do you know when they will cut the feed off. I heard that people were having issues with the feed but I thought that all was good now.
I know that lately allot of platforms worked on getting the Transact feed to work with their software, did they waist their time. Look at Market Delta they put allot of effort to get Trans Act feed, they cannot be that stupid.
Oh well,

Cheers guys and all the best this week trading,
email

[diablo272]

You may want to keep an eye on the thread below, or contact MC support.

TS SUPPORT :: View topic - We are terminating all kinds of relations with TransAct. (I know this is a link to an outside forum, but I think in this case it should be OK. Feel free to remove it if I'm wrong.)

[BlowFish]

The irony of this made me smile. The first two criticisms could certainly have been levelled at Multicharts in the early days, less so now perhaps. Whilst the majority of the guys and gals there a superb there is the odd person that can still be somewhat defensive and deny issues that clearly need attention. I'm not saying that MC is a bad product, just that it would be better and taken a lot less time to get where it is if certain people there accepted demonstrable issues that need attention.

Still, I digress. Sorry for you transact guys.

Originally Posted by email »

Well that sucks for me, do you know when they will cut the feed off.

This shouldn't suck for you. You should be happy that this data feed is no longer supported. I can't imagine making good trades on incorrect data.

Go for IQ feed or trade forex

[SIMPLETRADES]

Originally Posted by Tresor »

This shouldn't suck for you. You should be happy that this data feed is no longer supported. I can't imagine making good trades on incorrect data.

Go for IQ feed or trade forex

The only problem with that is is IQ charges a monthly fee, plus the feed plus there is MultiCharts pricing. It almost makes tradestation subscription affordable at 275 for platform and ES.
If anyone has a cheap feed for futures to Multicharts let me know. I like Infinity as a broker and prefer MC to Sierra because Ive written software I like for tradestation which I converted to MC.

[TIKITRADER]

OEC demo feed for futures for $25.00 a month.

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