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I have to disagree with all the favorable Infinity comments here. I was whacked inactivity fees and had my commissions bumped up all without notification. When I signed up with them I explicitly asked if there were volume minimums and inactivity charges and they said, "NO".
The platform is just a white label of the Transact AT - so if that is the attraction you might as well sign up with Transact and get a lower commission rate to boot! |
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I am curious as to some of the specifics such as:
What were the "inactivity fees" and how long did it take for them to come into play?
What percent were your commissions bumped up?
What was their response when you confronted them about you "explicitly" asking them if there were minimums?
How long ago did this happen?
After reading this I contacted a friend that has accounts with several brokers and that I knew hadn't taken a trade through Infinity this year yet. He confirmed that he has never received a "no activity" fee and his commissions were still mid $4.
Any more specific information about your situation would be greatly appreciated.
Also, with your comment about going through Infinity versus Transact...many times it's about customer service and being able to get through when you need them the most.