[james_gsx]

TS has great charts, but they will lag on you during high volume moments. For example don't expect to get any work done during a FOMC announcement. The charts will go nuts, freeze, then go nuts again.

Customer service - no comment. I didn't hear a word from anyone there until several days after we left. Then all of a sudden we got an e-mail with some great offer to keep our business. IMO if the broker really gave a shit, he'd pick up the phone and make the phone call. Email is the easy way out when trying to save business IMO.

Execution - it really depends on your style of trading. If you do longer term stuff (more than 10 minutes) then it's fine. If you want take a quick scalp for a few ticks you're better off throwing the money down the toilet. I've heard horror stories of the market going 8 ticks before TS was finally able to execute. I have a few horror stories myself of similar situations, not fun. But if you are longer term, then I don't see it being a huge problem.

If you're just trading equities and don't need real time quotes then I wouldn't waste my time. But it depends on your style of trading, may or may not be worth it. I would suggest looking around at a few other brokerages first, and a few other charting platforms.

Edit: My experience with TS has been just with futures, specifically the YM and ES. I watched stocks and used their charts for equities but I never made an equity trade with TS.