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Old 01-11-2008, 10:11 PM
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Tasuki Tasuki is offline
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Join Date: Mar 2007
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This member is the original thread starter. Re: politics of trading--how to lodge complaint vis broker?

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This is the guy you want

Salomon Sredni
Chief Executive Officer, President and Director, TradeStation Group

Chief bean counter; seriously, they are mostly accountants.
Thanks, thrunner. You know, the funny thing is, they were giving me the runaround, telling me first that they didn't have a problem, then they switched to saying that they couldn't fix the problem...then I threatened to take the issue to the NFA, and all of a sudden, their demeanor changed. It was as if I'd just brought into the conversation a very hungry Bengal tiger. Their very next words were, "Excuse me, let me see what we can do to fix this." I waited for five minutes on the phone, and someone in authority came on the phone, apologized, promised to have the problem fixed as soon as possible, and indeed, I found that this morning when I fired up my Tradestation, all the issues with data feed that I'd been complaining about had been magically resolved. I should add that I had caught them dead to rights, and I had previously emailed them the proof they needed, so it was not like they could squirm out of it. They just didn't want to bother fixing their computer glitch, but the mere mention of "NFA" changed their minds, and in a hurry.

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